You can waive a late fee for a family using your school's waiver allotment. The allotment is generally 10% of your active family enrollment. For example, if you have 100 active families, you would receive 10 waivers to use at your own discretion. There is no need to contact support when using your waiver allotment.

To waive a follow up (late) fee:
  1. Click on Families
  2. View All Families > Choose Applicable Family
  3. Go to the pull-out menu on the left-hand side of the page (hover over blue tab with white arrow) > Select Manage Late Fees and Bank Fees.
  4. Click the orange "Remove" button for applicable late fee(s) that you wish to waive.
  • Once the window appears, you will have the option to waive the Smart, school, or both portions of the late fee.
  • Waiving only the school portion of a late fee will not count towards your allotment of late fee waivers for the year.
  1. Type the reason for waiving late fee into the cell
  2. Click Submit.

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