If you see strange characters in your form HTML, it is likely that there are smart quotes in your form text. To correct this, check on your apostrophes and quotation marks in the text of your form within the fields that was copied from a Word document. If you see any, delete them and re-type them. Microsoft Word will often alter these quotes and apostrophes to render differently than a standard character, which affects the encoding. Simply deleting them and re-typing them corrects the problem for future HTML forms.