From the Family's Home Page:
- Scroll down to the Notes & Requests section
- Click on an Open or In Progress note and review the request (adjust the parent account accordingly)
- Leave a remark in the Enter Your Remarks Here box
- Click Save Remark
- Click Mark As Done if no further action is needed.
- Enter the adjustments/changes or if the request was not granted in the Resolution Text box (required)
- Mark the box for Send Email Notification to email the family of the resolution (copy of email will be in the family's Communication History folder.
- Click OK