To deactivate a family account:

1.  Go to the Family's main landing page
2.  Hover over the blue tab on the left side
3.  Go to More Options > Update Parent & Student Info
4.  Click Deactivate Family 
5.  Click Yes
6.  Enter reason in required highlighted red field.
7.  Select withdraw student OR cancel enrollment
8.  If date needs to be changed, select the box and change to applicable date.
9.  Click proceed with deactivation
 
 Note: If there is a payment in process on the account, the deactivate button will not display.