Unable to Open a Letter of Recommendation

Note: As of July 9, 2018, Blackbaud’s School Management solutions (which include Core, onBoard, onCampus, onMessage, and onRecord) are utilizing a new top level navigation. This primarily affects users performing administrative tasks—constituent navigation for most parents, students, faculty, and alumni will remain the same.
We appreciate your patience as we work to update our documentation. If you are seeing this message, the content of this solution is still being vetted for possible updates. Please refer to this mapping document if you need assistance finding a task in the new navigation.

When a User clicks on the File Attachment in a Letter of Recommendation, it may go to a Blank Page.

Article Number: 114490

Products:

Blackbaud_Enrollment_Management_System

The cause of this is usually having special characters in the Filename such as dashes- Slashes / \ etc. Try removing these from your file and reattaching the File to the Checklist Step.

This can be done in:

onBoard > Settings > Checklist
Click edit next to the Checklist Step for the Recommendation
Click Delete
Click Browse File (Cloud with an Arrow Icon)
Select your File
Click Open
Click Save & Close

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