FE NXT page is stuck on "Loading" screen

When navigating through FE NXT webview, one or more users will notice that their screen appears stuck on the "Loading" message. After remaining on the page for 5+ minutes, no information loads. No data appears after refreshing the screen, nor after clearing cookies and cache. This is duplicated on all browsers - IE, Chrome & Firefox. 

Unable to login to FE NXT web view.

FE NXT page just spins and does not load.
Please chat in with Support and provide the following information: 
  • What is your Tenant ID?
  • Is this duplicated for multiple users? 
  • What are the affected usernames?
  • Is this duplicated on multiple FE NXT webpages? Which pages?
  • Open the Developer Tools in your browser when logging in and take screenshots to send to your support associate., using the following steps:
  1. To open the Developer Tools, use the keyboard shortcut Ctrl Shift J (on Windows) or Ctrl Option J (on Mac).
  2. Proceed to log in and take screenshots of any errors in the Console tab.
  3. Send to your support associate who will work with the development team to determine the issue and find a resolution.

Steps to Duplicate

  1. Login to FE NXT as any user on any desktop
  2. Navigate to Reports
    • NOTICE that the "Loading reports" message appears frozen on the screen. Nothing ever appears. 

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