Email addresses are missing from Pledge Reminders when an invalid Address is removed

Users may notice that email address are not included in Pledge Reminders when the Address record is removed based on the Address Processing options selected on the Ind Address & Org Address tabs of the Reminder.

We have evaluated this issue and have determined it will not be addressed in the program in its current state. In this case, we believe the risks and challenges outweigh the potential benefit of resolving this issue. We strive to select the most impactful changes and issues to address with each release to accelerate the rate at which we deliver new features while sustaining the highest level of quality for our customers.

Steps to Duplicate

1. Create a custom Pledge Reminder in Mail > Reminders
2. On the Fields to Include tab select the Phone Number field from within the Address category
3. Choose to include an Email Type (e.g. Email, Work Email, Home Email)
4. Select the Ind. Address tab
5. In Step 2 choose to include the Preferred Address
6. In Step 4 choose Print with no address
7. Add the Address and Phone Number merge fields to the custom Reminder in Word
8. Preview the Reminder
9. Note the email address is blank when the Address is blank because the Constituent does not have a valid Address.  The email address will only populate when the Constituent has a valid Address record


 Raiser's Edge

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