Users may notice that email address are not included in Pledge Reminders when the Address record is removed based on the Address Processing options selected on the Ind. Address & Org Address tabs of the Reminder.
We are currently evaluating this issue and will update this article when we have more information
Steps to Duplicate
1. Create a custom Pledge Reminder in Mail > Reminders 2. On the Fields to Include tab select the Phone Number field from within the Address category 3. Choose to include an Email Type (e.g. Email, Work Email, Home Email) 4. Select the Ind. Address tab 5. In Step 2 choose to include the Preferred Address 6. In Step 4 choose Print with no address 7. Add the Address and Phone Number merge fields to the custom Reminder in Word 8. Preview the Reminder 9. Note the email address is blank when the Address is blank because the Constituent does not have a valid Address. The email address will only populate when the Constituent has a valid Address record