Error: An error occurred during the merge process. The merge could not be performed. Object variable or With block variable not set.

When merging constituent records you may receive an error message that an error occurred during the merge process. The merge could not be performed. Object variable or With block variable not set.

We have evaluated this issue as a defect and have determined it will not be addressed in the program in its current state. In this case, we believe the risks and challenges outweigh the potential benefit of resolving this issue. We strive to select the most impactful changes and issues to address with each release to accelerate the rate at which we deliver new features while sustaining the highest level of quality for our customers.


Alternate workaround
This was reported when there were a large number of solicitor relationships - deleting those relationships, merging, then re-adding them manually may resolve this issue.

Steps to Duplicate

  1. Go to records > constituents and open an affected constituent
  2. From the constituent drop down menu Select merge > Merge from [constituent name] into
  3. In the search window that opens search for the constituent record to merge into
  4. Double click on the constituent to select them
  5. Click Merge Now
  6. When prompted are you sure you want to merge say Yes
  7. When you receive the warning that merging constituent records will remove all RE NXT-specific data on the merged constituent record say Yes
  8. Error occurs

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