Error: Invalid username or password when accessing a Constituent record in the Mobile App

Users may receive the following error when attempting to open a Constituent record in the Raiser's Edge Mobile App

Error: Invalid username or password

This prevents users from opening Constituent records in the Mobile App
We are currently evaluating this issue and will update this article when we have more information

Steps to Duplicate

1. Log into Raiser's Edge mobile app
2. Select the main menu (three horizontal lines)
3. Select Search
4. In the Search bar enter a Constituent Name
5. Click the blue hyperlink in the list to open that Constituent record
6. Error: Invalid username or password

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