If they are currently using an unsupported version/bit of Microsoft Office or previously had a version/bit of Microsoft Office that was not compatible was installed and has since been uninstalled:
  1. Uninstall Microsoft Office.
  2. Utilize Microsoft fix it tool or another third party clean up utility to remove any left over registry entries.
  3. Install a supported version of Microsoft Office.
Please refer to our System requirements for the supported version of Microsoft office.