Note: As of July 9, 2018, Blackbaud’s School Management solutions (which include Core, onBoard, onCampus, onMessage, and onRecord) are utilizing a new top level navigation. This primarily affects users performing administrative tasks—constituent navigation for most parents, students, faculty, and alumni will remain the same. We appreciate your patience as we work to update our documentation. If you are seeing this message, the content of this solution is still being vetted for possible updates. Please refer to this mapping document if you need assistance finding a task in the new navigation.
Most errors with opening documents occur from there being spaces or special characters in the filenames.
To correct this, re-name your file to have no spaces or special characters (!@$&%*-.~ etc) - then re-add the download to your Pushpage Issue. If the issue has already been sent, you will need to re-send this with the new attachment.
The text that you use as a hyperlink can also cause an error, such as '~*Download This*~', as this becomes a part of the link when the pushpage is sent, appended to the link as '&lbl=~+*+Download+THIS+*+~'