When editing a recurring gift in BBIS it changes the set gift frequency date

In BBIS using the Transaction Manager part type you can allow frequency updates to your recurring gift. You also have the option of editing the recurring gift and using current frequency set as is. When you edit the recurring gift amount it changes the frequency to annually no matter what. The frequency could be set at weekly or monthly and changes to annually.
Download and install the latest Service Pack which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch.
 

Steps to Duplicate

1. Go to the constituent Account Management Page in BBIS
2. Edit the recurring gift
3. Change the recurring gift amount
4. Save the changes
5. Login to CRM
6. Go to constituent record
7. Go to recurring gift that was just updated
8. Recurring gift is now annual gift

Environment

 Blackbaud Internet Solutions
 4.0
 4.0
 4.0.178.55
 4.0.178

Was this article helpful?