This issue can occur if your Raiser's Edge database was previously integrated with Education Edge. In this scenario, Connect RE looks for an integration ID existing on education records to determine if the user is integrated with EE and does not look at whether integration is enabled or not. If the Education Edge synchronization is not in use this can cause issues with the Connect RE integration where the integration IDs cannot properly write to the Raiser's Edge records.
Steps to Duplicate
- In Core > Manage Student Enrollment, withdraw a student that is having the issue
- Log into Raiser's Edge > ConnectRE
- Primary Education status is not updated on their education relationship and no withdrawn date is added