Credit card type doesn't pull into database for online donations

When donors make an online donation through an eCommerce page with a credit card, the card type doesn't pull into the database on the gift record

This happens when the credit card type name in the System Defined Fields in the database doesn't match the name that is on the donation form.

For instance, if the Name field for MasterCard (seen correctly below) was spelled out "Master Card" with the space, and the eCommerce has it correctly as "MasterCard" the system will still process the gift but will say "None Selected" on the gift record (Image Below).

Credit Card Type

Bad Credit Card Type
To fix this user will need to do the following steps:
1) Select Management
2) Select System Defined Fields
3) Select Credit/Debit Card
4) This will automatically put you on step 3 "Values" - Select the credit card type (blue link) you need to fix
5) Change the value in the Name field
6) Click Update
7) Click Save and Finish

Environment

 eTapestry

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.