- Either from the Case Central ticket, or the email you received, click the Link to the attached filed
- Enter your email on the landing page and click Submit
Note: This MUST be the email address which the ticket update was sent to, if you provide a different email, you will not be able to access the file
- An email with a verification code will be sent to you, check your email to retrieve the code. It will look like this:
- Enter the Email Verification Code and optionally select "Remember me on this machine for 30 days"
- Click Submit
- Click the Download link to access the file
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