Bank reconciliation report has incorrect register balance in Webview due to $0 outstanding payments

At the end of the bank reconciliation process in the web view of Financial Edge NXT, the bank reconciliation report that generates may show the incorrect bank register balance, because the outstanding payments show a $0 amount.

Article Number: 114827

Products:

Financial_Edge_NXT

Run the bank reconciliation report in database view and select Last completed reconciliation in the Print drop-down

Click Chat with Support to report the differences in the reports:

Please provide your tenant ID for NXT web view and the bank reconciliation report from webview and the report from database view

Was this article helpful?

Thanks for your feedback! Did this solve your issue?

Comments (optional):

Thanks for your feedback!

We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.

We’re sorry to hear that. Please tell us why.

I don't like how this works.

The answer is confusing.

The answer didn't match what I was searching for.

Additional Comments (optional):

Thanks for your feedback! If you need assistance, click Chat with Support below.

Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.

Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.

Thanks for letting us know. We'll work on updating the search engine to return more relevant results.

Blackbaud Community

Connect and collaborate with fellow Blackbaud users.

Chat with Support

Chat with our experienced staff to receive help right away.

Connect

The Blackbaud team is online and ready to connect with you!