After an organization donation is entered and saved in batch, reopening the batch and changing the application to a matching gift claim causes the original donor to not receive recognition credit for the payment on the matching gift claim.
We’re currently evaluating this issue for a fix in a future service pack.
Steps to Duplicate
1. Set your matching gift preferences to include only the following settings under “When applying a payment to a matching gift claim.” Add recognition credit for donor of matched revenue. Create recognition credit for donor only. Add recognition for matching organization. 2. Create a payment from a constituent. 3. Create a matching gift claim on the revenue record for an organization. 4. From an enhanced revenue batch create a payment on a donation using the above organization (do not make a payment on the matching gift claim.) 5. Save and close the batch. 6. Reopen the batch. 7. Change the donation to a payment on the previously created matching gift claim. 8. Note the recognition credits are not updated to include the original donor.