- Verify that there are no filters chosen on the Actions tab.
- Open the constituent's record and navigate to the Actions tab.
- Toward the top of the tab, there is a row that starts with the New Action button. On that row are the options "Show" and "Filters". Verify that "Show" says "<All Actions>" and "Filters" says "<No Filter>".
- Check the user's security group permissions.
- Click on the Admin icon on the left side of the Raiser's Edge
- Toward the bottom of the list that comes up, click on Security
- Locate the security group of the user. You can check the security group membership by opening the user's account.
- Scroll to "Action Security by Type" . Verify that the check box is marked and click the Options button
- Action types can be restricted to "Cannot View", "Cannot Edit", or both. Check whether the missing action types have the Cannot View box checked.
