Submit a ticket through Blackbaud.com under the Smart Tuition product. The customer support team will direct this ticket to the data import team.

When submitting a data upload be sure to include:
  • Description of where the data you are uploading is going ( What month)
  • Description of the data you are uploading ( Fee or discount name) 
  • File attachment with the needed data.
NOTE : Please ensure you have first created the fee or discount you are requesting to be applied, see Creating a fee
NOTE :  Please ensure you are following best practices when choosing an application month, see Invoice timing information

When a member of the data team is processing your request, they will reach out to you through the newly created ticket.

For full instructions on how to submit a ticket to support, see How do I contact Customer Support?