1.  After logging in, select the family that the payment was posted incorrectly to.
2.  On the family main landing page, select the amount of the payment or the amount where it is located.
3.  When you find the payment that needs to be voided/cancelled, click the void/cancel button.
4.  There will be a prompt for applying a late fee. 
  • Yes & Sending an email - this means an email will go out to the family letting them know they've  been assessed a late fee. 
  • Yes - just receiving the late fee no notification
  • No - No late fee is assessed.
5. Enter a reason & save changes