Error: Automation error ClassFactory cannot supply requested class - when accessing Credit Card Updater

Users report the following error when accessing Credit Card Updater in Canadian Raiser's Edge.

Error
Automation error
ClassFactory cannot supply requested class

This is resolved in Raiser's Edge 7.96, patch 11, released in May - June 2018 and applied to databases in Blackbaud Hosting Services. If your database is installed locally, download and install the latest version and patch, if applicable. For more information on patch 11, see What is in patch 11 for The Raiser's Edge 7.96?

Steps to Duplicate

1. Launch Raiser's Edge
2. Navigate to Administration and select Credit Card Updater-error appears

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.