The Primary school user for your school has the authority to update usernames and passwords for for those listed under Manage Users. If the primary contact is not available and you forgot your username and/or password, please contact Smart Tuition at 800-468-8996 (select option 5, then option 2) and we will be able to assist you . Please have your Smart School ID handy when calling. We will ask for authentication before any updates are made.