To disconnect your session from The Raiser's Edge NXT in Blackbaud SKY:
  1. In the RE NXT web view, click the Databases icon > Database options.
  2. This will load to the Sessions tab, which lists any servers your account is actively connected to.
  3. If a Citrix session(s) appears, click Terminate my sessions.
Note: The process to terminate the sessions may take a minute and the page will refresh when it completes.
  1. Attempt to open the database view again.


To disconnect your session from The Financial Edge NXT in Blackbaud SKY:
  1. In the FE NXT web view, click the Database icon > My Sessions.
  2. This will load to the Sessions tab, which lists any servers your account is actively connected to.
  3. If a Citrix session(s) appears, click Terminate my sessions.
Note: The process to terminate the sessions may take a minute and the page will refresh when it completes.
  1. Attempt to open the database view again.