When installing or updating Aatrix, you must be logged into the workstation as a local Windows administrator, launch Financial Edge (FE) as an Administrator, and log into FE with the Supervisor account.

Even though the Aatrix update may show Not Responding, a window for "Microsoft Redistributables - InstallShield Wizard" should eventually be displayed:

1. As the Update client is running through the Aatrix update, it will come to a prerequisites.exe file that it is installing.

not responding
2. Following, a new window should appear to install the Microsoft Redistributables files

3. Click Install


4. The system will process through the different requirements

Partially installed

5. Click Install to Install the components

install wizard redistributables
6. Click Finish to complete the proces