- Select Constituent360 > Constituents
- Search for the constituent that bought the upsell
- Click View
- Select the Transactions tab
- Find the transaction where they purchased the Upsell and click Refund
- Make the selections to refund the Upsell amount
- Under the refund method, mark "No, the donor has already been reimbursed or will be reimbursed offline. Just record the refund in the Luminate Online database."
- Click Submit
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