A participant told us that she has sent thank you messages (a custom thank you in the custom template folder) to all her donors, however the system is telling her they have not been thanked.
The system relies on the participant sending a suggested message that is categorized as a Thank You message. If the participant creates their own custom message, the system doesn't recognize it as a Thank You message. The participant must select a Thank You message. They can select a Thank You message and customize it, but if they were to save that as a template, it gets dropped in to the custom template category and is therefore no longer considered a Thank You message.