When running renewal notices the notice is addressing the donor even though the information is set to go to primary
We are currently evaluating this issue and will update this article when we have more information.
Currently this can be fixed on each membership by doing the following.
1. Open the membership. 2. Click on Gift of Membership 3. Mark Override "Send To" field(s) in renewal notice schedule 4. Mark Primary Member 5. UnMark Override "Send To" field(s) in renewal notice schedule 6. Click OK 7. Click Save and Close 8. Click Save and Close 9. Run the renewal mail again and the primary member should show
Note: The membership category must be configured correctly (Config > Membership categories) for the override option referenced in step 3 to be present. See KB 75349 for more details.
Steps to Duplicate
1. Log into RE 2. Click Mail>Renewal Notices 3. Click New 4. Include one record (Record having the issue) 5. Click Merge 6. Click OK 7. Click No to record the mailing in memberships renewal. 8. The name on the document shows the donor and not the primary member even though in the settings it is setup to send to Primary Member