The Constituent Summary in work Center is showing the fax number. When looking at the record in RENXT there is no fax number in the record. In the database view there is a fax number but it is not marked as Primary.
We are currently evaluating this issue and will update this article when we have more information
Steps to Duplicate
1. Search for Constituent in Work Center of RENXT 2. Look at constituent summary and the fax will show. 3. Open the record and go to Contact information 4. Click Edit>Phone Numbers 5. Fax number is not listed there. 6. Log into RE Database 7. Open Constituent Record 8. Fax number is listed under Fax tab.