If you are experiencing this issue and you are using the latest version of The Raiser's Edge, click Chat with Support, reference this article, and provide the following information so we can assist you:
- How many times has this occurred, and how frequently?
- When did this begin occurring?
- What changes occurred around that time?
- If the same batch template has been used for all affected batches, does it occur when using a different batch template or no template?
- Which user(s) does the issue affect?
- What other troubleshooting has been tried?
- A backup of your Raiser's Edge database for testing
- If locally hosted: How do I backup my database using the Blackbaud Management Console (includes video demo)
- If hosted in Blackbaud Hosting Services: How to request a backup of your Blackbaud Hosting Services database