Blank lines show in acknowledgement letter when Benefit merge fields are used

Benefit merge fields cause blank lines to show in Acknowledgement letters when there are more Benefit merge fields than actual Benefits in the Membership.

We typically list 12 benefits (some membership levels have about 5-6 benefits while others can have up to 12). But if a membership does not have 12 benefits, it leaves blank lines in our Acknowledgement letter.
Our Product Development team has reviewed this issue regarding blank merge fields showing for Membership benefits when a certain membership does not have as many benefits as merge fields are listed, its impact in the software, and the availability of an alternative solution. After careful consideration, we have determined that this issue will not be addressed currently in the Altru software. Product Development will be focusing development resources in other existing areas of the product, as well as new feature development.

Instead, delete the additional blank rows created when a certain membership does not have as many benefits as there are benefit merge fields.

Steps to Duplicate

  1. Go into the Memberships section, open a Membership program, select the Benefits tab, Edit, and add three Benefits set with a Frequency of Initially joining.
  2. Go into Marketing and Communications section, Acknowledgements, and either add or edit an Acknowledgement letter selection Revenue to the Membership program used above 
  3. Add content for the letter and open the Letter content editor 
  4. Select the merge field drop down menu and then select More fields 
  5. Expand Revenue Marketing, Revenue, highlight Revenue Benefits, select Benefit under Select Revenue Benefit fields: and move it to right hand side of screen to add it as an available merge field 
  6. Change Number to export to 4 and select OK 
  7. In the content editor, use the Merge field drop down menu to add four Benefit merge fields into the letter and type the word End under the last Benefit field 
  8. Save this Acknowledgement letter and add the Membership program to a Constituent record 
  9. Go into Marketing and Communications, Acknowledgements, select Run Acknowledgements, select the History tab, highlight the most recent process, and download the results into a single merged Word document
  10. Note that a blank line is showing for the Benefit Merge field that is not used in the Membership


 Altru Arts & Cultural

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