If you are unable to locate the transaction, it did not hit the payment gateway.
- Edit the part that is declining transactions, and make note of the Merchant Account selected
- Navigate to Administration > Merchant Accounts
- If the Merchant Account selected on your part is not displayed, it has been deleted. When submitting a transaction to a Merchant Account that has been deleted, the transaction will be declined. To resolve, re-add the Merchant Account or change the Merchant Account selected on the part.
- Merchant accounts missing in NetCommunity
- How to add or edit Merchant Accounts in Blackbaud NetCommunity
- How are changes made to a Merchant Account reflected across products?