- If on a mobile device, switch to a Wi-Fi Internet connection instead of cellular data connection. If on a desktop or laptop computer, switch to a wired Internet connection instead of a Wi-Fi or hotspot connection.
- If possible, switch to another Internet connection. (This can include switching to a cellular data / hotspot if available to see if that helps.)
- Close other applications that may be running.
- Use a different Internet browser.
- Reboot the device / workstation.
If these steps still do not help with the search, please click Chat with Support, reference this article, and provide the following information so we can assist you:
- The exact steps to duplicate the issue (click by click).
- Environmental information from the affected devices (types of devices, Operating system, and browsers tried). If search works on other devices, then please provide this same information for them.
- Your unique tenant ID for NXT web view