Banks and credit card companies will notify us if a payment cannot be processed successfully. If a payment fails, will remove the amount from the Billing Summary and document the reason on the family's Payment Details:
  1. Go to
  2. Locate the family's account
  3. Hover your mouse over the blue box on the left
  4. Select View Payment History
  5. Click on the failed payment amount
  6. Scroll down to view the description
Here is a list of the most common failed payment reasons:
  • R01 - Insufficient Funds
  • R02 - Account Closed
  • R03 - No Account/Unable to Locate Account
  • R04 - Incorrect Account Number
  • R08 - Payment Stopped or Stop Payment on Item
  • For more failed reasons, click here
When a payment fails for any other reason but insufficient funds, we will email the family. The copy of the email can be found under their Communication History.

If you would like to be notified by email when a payment fails, please submit your request along with your name, school ID and your email address through Case Central.