Recurring Gift payment from Luminate Online does not apply to existing Recurring Gift in Raiser's Edge

When a Sustaining Gift is created in Luminate Online, it creates a corresponding Recurring Gift in Raiser's Edge.  Each payment is charged in Luminate, and the payment gift comes over into the RELO plugin and links to the recurring gift.  However, some users may note that on sometimes a recurring payment will come over that does not automatically link to the original recurring gift, but rather creates a stand-alone cash gift.
We are currently evaluating this issue and will update this article when we have more information.

In the meantime, the user can manually link the cash gift to the recurring gift in Batch:
  1. Process the transaction from the RELO plugin into Batch
  2. Click the beginning of the line to select the gift.
  3. Click Gift > Apply to > Recurring gift
  4. Mark the Pay? checkbox for the Recurring Gift
  5. Click OK
  6. Validate and commit the batch as usual


     Raiser's Edge

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