1. Navigate to the family's account 
  2. Using the blue arrow to the left of the screen or the icons under the family's Smart ID, click on Add A Note
  3. Choose Note or Request Type
  4. Add a subject
  5. Add a description 
  6. If follow up is required from Smart Tuition, click Yes under Followup Required
  7. Add file if needed
  8. Click Save Note