To correct this, please do the following:

  1. Navigate to any Constituent record
  2. Select the Relationships tab
  3. Right click in the white space where the relationship details are listed
  4. Select columns
  5. Remove all columns but Name
    • Note: You may re-add the removed columns after completing the remaining steps
  6. Save and Close the Constituent record
  7. Open the Constituent record and navigate to the Relationship tab

If you are hosted by Blackbaud and the issue persists after completing these steps: Click Chat with Support and reference this article. Please provide the analyst with the following information:

  1. The Hosting username of the affected user.
  2. When the issue started occurring