When a family cancels or withdraws prior to the beginning of the school year, their account is usually deactivated. If they decide to return to the school, you can reactivate the account.  The family does not have to create a new account.

Once the account is reactivated, you will need to make the following updates:
  1. Change student's grade
  2. Turn on the follow up service
  3. Refresh or change payment plan (if applicable)
  4. Enter the billing items through Edit Billing Detail