Error: There was an error while performing the operation. The page will be refreshed. When using the mini donation form in Internet Explorer

When using the mini donation form in Internet Explorer, two errors appear after clicking Donate Now button. The first Error: There was an error while performing the operation. The page will be refreshed. The second Error: An error prevented the payment form from opening. Please contact the organization directly to arrange payment.

This error does not occur in Edge, Chrome, or Firefox. 

Download and install the latest patch, which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch 

Steps to Duplicate

1. Open Internet Explorer on the web server
2. Go to this page: https://sc10dbbecwb02.blackbaud.global/SMP_IS_40/keh-mini-donation-page
3. Click Donate Now
4. Error: There was an error while performing the operation. The page will be refreshed. 
5. Click ok
6. Error: An error prevented the payment form from opening. Please contact the organization directly to arrange payment. 
7. Click ok
8. Nothing happens

Environment

 Blackbaud CRM
 4.0
 4.0
 4.0.178, Service Pack 14
 4.0.178

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.