Why are Admin fees not displaying on a Smart Tuition contract?

Schools may have set up custom Admin fees for certain payment plans in Smart Tuition, however those values do not display on the integrated contract from onBoard.

Article Number: 115757

Products:

Smart_Tuition
onBoard

This may occur when the Admin Fee (Actual) has been set up, but the Admin Fee (Display) is set to $0. Because the display amount is $0, the fee will be omitted from the contract. This area is dynamic and will update across contracts if/when it is updated in Smart Tuition.

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