Canadian charities have a retention obligation under Canadian Law which requires them to maintain donation receipts for two years from the end of the calendar year in which donations were made. If you are a Canadian client, please make sure that you have done your due diligence to fulfill this requirement prior to fully transitioning away from Sphere.
Blackbaud was able to provide a copy of your donation receipts in PDF format prior to the End Of Support date of March 31, 2019. The final date to request an export of receipts was March 1, 2019.
Note: We were unable to provide receipts for specific events or forms. The export included all receipts for the time-frame requested.