Canadian charities have a retention obligation under Canadian Law which requires them to maintain donation receipts for two years from the end of the calendar year in which donations were made. If you are a Canadian client, please make sure that you have done your due diligence to fulfill this requirement prior to fully transitioning away from Sphere.
Blackbaud is able to provide a copy of your donation receipts in PDF format if you would like to obtain this for your records. Please chat with support to let us know if you would like a copy of your receipts in PDF format. When chatting with support, please provide the date range for which you'd like to export the receipts.
Note: We are unable to provide receipts for specific events or forms. The export will include all receipts for the time-frame requested.