To add the user in BBNC, there are a couple of options:
- Ask the donor to fill out a New User Registration. A sign-up request will generate in the BBNC plugin of RE. When processing the transaction, link the new user to the constituent record.
- Alternatively, create a new user on behalf of the donor. In order to link to the constituent record in RE, the new user would need to be deleted and then restored in order to link the user to the constituent record in RE.
It is not recommended for spouses to share a user name in NetCommunity. If both spouses have a relationship with the organization, they should each have their own constituent record and user name.
See: How to determine if a spouse or other relationship or participant should have its own constituent record