Error: Invalid reference transaction ID - When trying to delete a payment from Unresolved Online Sales Order

You may have an Unresolved Online order somehow pulled in two payments, one for the order, and another charge from something else. However, when you try to remove the extra payment, you receive the error message: Invalid reference transaction ID.
We are currently evaluating this issue and will update this article when we have more information.

Steps to Duplicate

  1. In Altru, go to Sales>Unresolved Online Sales Orders
  2. Click the Order number having issue.
  3. Click the payment in question, and click Delete at the top of the form.
  4. Receive error: Invalid reference transaction ID

Environment

 Altru Arts & Cultural

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