1. From the family's account, click on the note listed under Notes & Requests
  2. Click on blue Mark As Done box
  3. Add resolution in red highlighted box. If you would like family to receive email notification of resolution, click check box under resolution box
  4. Click on OK under resolution text box
  5. Enter your remarks (these remarks are internal and not seen by the family)
  6. Click Save Remark
  7. Click orange Close button