No acquired segment for certain dates in the donor lifecycle

When in the web view for NXT the donor lifecycle does not show an acquired pie segment even though donors were acquired during the time frame selected.
We are currently evaluating this issue and will update this article when we have more information.

Steps to Duplicate

  1. In NXT web view go to Fundraising > Analyze
  2. On the Overview tab select a date range to filter
  3. The Donor Life Cycle shows no acquired donors for this period despite having new donors in that time period

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.