Error: Error opening export: External table is not in the expected format - when exporting a Participant Grid to Excel

Users may receive the error "Error opening export: external table is not in the expected format" when selected the Export Participant Grid to Excel option from within an event.
Select Edit > Export Participant Grid instead and then select a format compatible with Excel. Once exported to the local machine, open the file in a local copy of Excel.

Steps to Duplicate

 1. Open an event
 2. Click on the Participants tab
 3. Highlight all participants
 4. Select Edit > Export Participant Grid to Excel
 5. Receive error

Environment

 Raiser's Edge

Was this article helpful?