Users can assign specific appeals to constituents and track the donors' giving activity to those appeals from the Appeals tab of their records. Users have noticed when the donors gifts included Soft Credit , the Total Given column includes the full gift amount and does not reflect the actual amount distributed. This causes the Total Given amount to be incorrect
Our Product Development team has reviewed this issue and its impact on the software. After careful consideration, we have determined thatwe will not be addressing this issue.
Steps to Duplicate
Add a gift to a donors record for a specific Appeal and use the Soft Credit tab to soft credit a portion of the gift to another constituent
Open the soft credited donors record and note the amount credited on the Gift Tab matches the portion from the soft credit
Open the Appeals Tab of the soft credited donors record and note the Total Given column includes the full gift amount and not the soft credit distribution amount