Guest passes repeat themselves and show twice on the constituent's record

Guest passes repeat themselves on constituent records. When viewing guest passes on the constituent's record it shows twice
Our Product Development team has reviewed this issue, its impact in the software, and the availability of an alternative solution. After careful consideration, we have determined that this issue will not be addressed currently in the Altru software. This issue is purely cosmetic and does not increase the number of guest passes that the membership can use in daily sales or the number of guest passes that displays in query. 

Steps to Duplicate

Add a membership with two members to a constituent record
  1. Click Constituents > constituent search
  2. Search for and select the constituent
  3. Click the add membership link in the upper left hand corner of the screen
    1. Choose the Program
    2. Choose the Level
    3. Choose the Term
    4. Add the second member in the "Who else should be included on this membership?" section
    5. Click save to complete the transaction
Renew the membership but pay for the renewal with the second member's constituent record
  1. Click Sales > daily sales
  2. In the patron search box search for and select the non primary member of the membership
  3. Click on the memberships button on the record
  4. Click on the renew membership button
  5. Add a payment to the order
  6. Click complete to complete the order
Review the Constituent record of the non primary member
  1. Click Constituents > Constituent search
  2. Search for and select the constituent
  3. Click on the Guest pass tab

Environment

 Altru Arts & Cultural
 4.99

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.