Luminate Support will need to verify that the gateway credentials listed in Luminate Online is correct.
  • If your organization owns the Payflowpro account, then you'll need to contact Payflowpro to obtain the username and password of the gateway account as well as the "partner" and "vendor" values. Once you have this information, Contact Support and reference this article number.
  • If Blackbaud owns the Payflowpro account, or if you don't know who owns the account, Contact Support and reference this article number.