This QPM error is appearing because the donor elected to type in their own designation. It is recommended to select an LCRM designation cross reference in the donation form, just in case a donor types in their own instead of selecting one. Write-in designations can't be cross-referenced. To fix this error, follow the steps below:
  1. In the QPM error, next to Online ID, click the transaction ID
  2. Click Search
  3. Copy the name of the donation form under the Fundraiser/Event column
  4. Fundraising > select Donation Management
  5. Select All Donation Forms
  6. Search for the name that was copied in step 3
  7. Click Edit
  8. Click 6. Configure Cross References
  9. Under option 2. Luminate CRM Designation, you'll need to specify a default designation as a fallback