When Adding Emails as Actions Through The Outlook Integration They Don't Display Correctly On Database View

When Adding emails that contain Swedish characters to the Raiser's Edge using the NXT Outlook integration, the Swedish characters do not display correctly.
We are currently evaluating this issue and will update this article when we have more information.

Steps to Duplicate

  1. Select an email with Swedish Characters
  2. Click the Blackbaud Logo in outlook
  3. Add this Email as an action
  4. Open The Raiser's Edge in Database View
  5. Go to the Constituent record it was added to
  6. Open Actions
  7. Open Notes
  8. Double click the note added
  9. See Swedish Characters displaying as "?"

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